We aim to ensure your satisfaction with every order. Please review our returns policy carefully, as different terms apply depending on the type of order.

Custom Cable Orders:

Due to the bespoke nature of custom cable orders, we are unable to offer cancellations, refunds, or exchanges once an order has been placed. This exclusion is in accordance with your rights under the Consumer Contracts Regulations, which permit exemptions for personalised or custom-made goods.

In-Stock Orders:

If you are not completely satisfied with an in-stock item, you may return it within 14 days of receiving the item, provided that the item:

Is unused

Remains unopened

Is in its original packaging and condition

Customers are responsible for the cost of return shipping on unwanted or change-of-mind returns.

Once received and inspected, eligible returns will be refunded via the original payment method, excluding original shipping costs.

Pre-Order & Group Buy Items:

Orders placed through pre-order or group buy arrangements are processed on a made-to-order basis and cannot be cancelled, returned, or exchanged. This is due to the nature of these items being produced based on collective demand.

Damaged or Faulty Items:

If your item arrives damaged or faulty, please contact us within 30 days of receiving the item. We will assess the issue in line with your rights under the Consumer Rights Act 2015 and, where applicable, arrange for a repair, replacement, or refund.

If the item is faulty or incorrect, we will cover any returns or replacement postage.

Please note that damage resulting from misuse, wear and tear, or improper installation will not be covered.

Return Procedure:

To initiate a return, please contact us using the form below including your email address and order number.

The buyer is responsible for all return shipping costs.

We strongly recommend using a fully tracked and insured delivery method.

We cannot accept liability for items lost or damaged during return transit; such returns will be considered void.